Shipping policy

2. DELIVERY & PICKUP 2.1 Delivery & Home Installation pricing varies on your area – please see our Delivery Page for pricing 2.2 Delivery & Installation costs, if required, is due upfront. 2.3 It is your responsibility to select the correct delivery option at checkout (e.g. Ground Floor, Stairs, Location). If you select Ground Floor Delivery and our team arrives to find stairs are required, the delivery will be cancelled and a failed delivery fee will apply. Redelivery will need to be rebooked and paid for under the correct delivery option. 2.4 Collection after the Hire Period is charged when you are ready for collection - please see Delivery Page for pricing 2.5 If you choose to collect the item from our Warehouse, you are required to return the item to our warehouse after your rental. If you require us to collect the item from you, our standard collection fee applies - please see our delivery page for pricing. 2.6 All returns to our warehouse need to be pre-booked, as our warehouse is not manned standard hours.